Supplemental Disclosure Document
Making a Complaint
The New York State Department of Health (NYSDOH) is the state agency responsible for investigating complaints and incidents for nursing homes. A complaint against a nursing home should be submitted in writing and the complaint form is available online at: https://www.health.ny.gov/facilities/nursing/complaints.htm. If you are unable to submit your complaint by using the Nursing Home Complaint Form, then you may contact the Nursing Home Complaint hotline at (888) 201-4563, which can be called 24 hours per day, seven days per week. The NYSDOH Office of Long Term Care can be reached via email at firstname.lastname@example.org or via mail at: 875 Central Avenue, Albany, NY 12206.
If you require assistance, you may contact either:
|Center for the Independence of
Disabled New York
Long Term Care Ombudsman Program
841 Broadway, Suite 301
New York, NY 10003
Phone: (212) 812-2901
Fax: (212) 254-5953
|The New York State Office for the Aging
2 Empire State Plaza
Albany, NY 12223
Phone: (844) 697-6321
Residents who are mentally ill, or who may have developmental disabilities, may seek assistance from either:
|Disability Rights New York
25 Chapel Street, Suite 1005
Brooklyn, NY 11201
Phone: (800) 993-8982
TTY: (518) 512-3448
Fax: (518) 427-6561
|New York State Justice Center for the Protection of People with Special Needs
161 Delaware Ave
Delmar, NY 12054
Phone: (855) 373-2122
Relay Service: 7-1-1 and give the operator (518) 549-0200
Reports of suspected Medicaid Fraud can be submitted to the New York State Medicaid Fraud Control Unit online at: https://ag.ny.gov/comments-mfcu. The Unit may also be contacted at (800) 771-7755 or via mail at: New York City Regional Office, 28 Liberty Street, 15th Floor, New York, NY 10005.
Quality and Inspection Information
Both the NYSDOH and the Centers for Medicare and Medicaid Services (CMS) maintain information on nursing homes that includes performance on quality measures, complaints, inspection results, and citations and enforcement actions, as well as any penalties imposed on a nursing home. CMS has created a tool called Care Compare to help consumers search for and select nursing homes and other health care providers.
According to CMS, the information it maintains on nursing homes should be used with other information you gather about providers and facilities in your area. In addition to reviewing the Care Compare information, you should talk to your doctor, social worker, or other health care providers when choosing a provider. Additional tips for selecting a nursing home can be found in CMS’s guide to selecting a nursing home:
The following web addresses can provide quality and compliance information:
- On the NYSDOH site, select the nursing home (after using the search box or the drop-down menu at the top under “Nursing Homes”), and open the Inspections tab to view any Complaints, Inspection results including any Citations, and any Enforcement actions against the nursing home.
- On the CMS Care Compare site, enter the name of the nursing home in the search box. Click on the name of the nursing home to view Inspection results as well as any penalties that have been imposed.
Only physicians who obtain clinical privileges may provide services to residents in the Home. An organized medical staff promotes quality care by evaluating a physician’s education, professional license, experience and competence before the physician provides medical services in the Home. A resident may see a physician of the resident’s choice in the community, but if a physician desires to provide services within the Home the physician must apply, via an application to the Home’s Medical Director, to become a member of the Home’s medical staff.